Privacy Policy

The Electricity Industry Superannuation Board, as trustee for the Electricity Industry Superannuation Scheme (ABN 57 923 283 236) (“ElectricSuper“, “we”, “us” or “our”), is committed to protecting your privacy.  This policy explains how we collect, hold, use and disclose personal information, and how you can access or correct your information or make a complaint.

This policy complies with the Privacy Act 1988 (Cth) (“Privacy Act”) and the Australian Privacy Principles (“APPs”).  We may update this policy by posting a new version on our website.  The “last updated” date shows when it was last changed.

What personal information do we collect?

We collect personal information that is reasonably necessary to administer ElectricSuper. The information we collect depends on how you interact with us. It may include:

• your name, address, email address, phone number, date of birth, gender and marital status;
• your employment details, including employer, occupation and salary;
• your tax file number and other government identifiers (such as passport, driver’s licence or Medicare number);
• details of potential beneficiaries, such as your spouse/partner, dependants and legal personal representatives;
• your medical and health-related details (for insurance or claims);
• identity verification details (including biometric information);
• financial information, such as your bank account details;
• if you are an employee or prospective employee of ElectricSuper, information necessary for recruitment and employment;
• if you are a service provider, supplier or other business contact, your name, contact details and information relevant to our business relationship; and
• if you use our website, member portal or social media channels: online data collected through cookies or similar technology, including your IP address, browser type, pages visited and the date and time of each visit.

If you do not provide the personal information we request, we may not be able to administer superannuation benefits, process claims, respond to queries, manage our relationship with you or meet our obligations under applicable law.

Cookies and website usage data

Our website and member portal may use cookies or similar technology to collect technical information (for example, your server address, top-level domain, date and time of your visit, pages accessed and browser type). We use this information to understand and improve how our online services are used. You can manage cookies through your browser settings. However, some features may not function as intended if cookies are disabled.

Third party websites

Our website and member portal may contain links to third party websites. This policy does not apply to those sites. Please review their respective privacy policies to understand how they handle your information.

Anonymity and pseudonyms

Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym (for example, when making a general enquiry).  In most cases, however, we will not be able to assist you if you choose to remain anonymous or use a pseudonym.

Government identifiers

We do not use government identifiers (such as tax file numbers) to identify you for administrative purposes. We will only use or disclose such identifiers where reasonably necessary to administer your benefits, verify your identity or where required or authorised by law. Tax file numbers will only be used or disclosed for purposes permitted by law.

How do we collect your personal information?

We usually collect personal information directly from you where this is reasonable and practicable. This includes when you submit a form, contact us by phone or email, use our member portal or interact with our website. We may also collect certain information automatically when you use our online services, including through cookies or similar technology.

We may collect personal information from third parties acting on your behalf or in connection with your membership, such as your employer, authorised representatives or medical practitioners (for insurance or claims).

From time to time, we may collect personal information from other third parties where necessary to administer superannuation benefits, process claims or respond to queries. This may include your current or previous superannuation fund, your current or previous insurer, government agencies (such as the Australian Taxation Office), or, for a death benefit claim, other potential beneficiaries or the legal personal representative of the deceased member.

Why we collect, use and disclose your personal information?

We collect, use and disclose your personal information to:

• administer ElectricSuper, including managing member accounts, superannuation entitlements and insurance;
• process claims, including death benefit claims and insurance claims;
• communicate with you and respond to your queries;
• send you information about ElectricSuper, our products and services, including direct marketing communications (see “Direct marketing” below);
• comply with our legal and regulatory obligations, including identity verification;
• improve our services, systems and processes, including through member surveys; and
• manage employment applications and our business relationships.

We will only use or disclose your personal information for these purposes, for a related purpose you would reasonably expect, with your consent or as required or authorised by law.

Direct marketing

We may use your contact details to send you information about ElectricSuper’s products and services from time to time. We will only do so where you have consented, or where you would reasonably expect to receive such communications from us. You can opt out at any time by contacting our Privacy Officer or using the unsubscribe facility in our communications.

Who do we disclose your personal information to?

ElectricSuper usually discloses member’s and prospective member’s personal information to our Administrator, the Australian Administration Services Pty Ltd ABN 62 003 429 114 (‘AAS’ and other companies within the MUFG Pension and Market Services business which is a member of Mitsubishi UFJ Financial Group Inc (MUFG).), as well as to our mail houses, our insurer Metlife Ltd and the Australian Taxation Office (ATO).

We may disclose your personal information to:

• you and persons authorised by you or acting on your behalf (such as your financial adviser, legal representative or attorney under a power of attorney);
• our service providers for ElectricSuper, including our fund administrator, insurer, actuary, auditors and professional advisers (including legal and accounting advisers);
• other service providers who assist us to carry out our functions, including technology, printing and communication providers;
• other superannuation funds, including in connection with rollovers or transfers;
• potential beneficiaries or their representatives in connection with death benefit claims;
• your employer, where relevant to the administration of your account;
• government agencies and regulators to whom we are legally obliged or authorised to disclose information, such as the Australian Taxation Office (ATO), the Australian Financial Complaints Authority (AFCA) or the Australian Transaction Reports and Analysis Centre (AUSTRAC).

We require our service providers to handle your personal information consistently with the APPs and in accordance with applicable law.

Do we disclose your personal information overseas?

In limited circumstances and where reasonably necessary for the administration of ElectricSuper, some external service providers that we use may disclose personal information to recipients located outside of Australia, such as the United States of America and India.

Where your personal information is disclosed to an overseas recipient, we will either obtain your consent, take reasonable steps to ensure the recipient does not breach the APPs, or ensure the recipient is subject to a law or binding scheme that is substantially similar to the APPs and that you can access to enforce.

How do we store and protect your personal information?

We store most personal information in electronic form and some in paper form. We take reasonable steps to protect your information from misuse, loss, interference and unauthorised access, modification or disclosure, using physical, technical and procedural safeguards. These include:

• maintaining secure IT systems with appropriate access controls;
• restricting access to personal information to authorised personnel on a need-to-know basis;
• requiring our service providers to implement appropriate security measures;
• providing regular privacy and data security training to staff; and
• implementing physical security measures for paper-based records.

We will take reasonable steps to destroy or de-identify personal information once it is no longer needed for any purpose for which it may be used or disclosed under the APPs, unless we are required by law to retain the information.

Data breach notification

If we become aware of a data breach involving your personal information, we will take prompt steps to contain it and assess the risk of harm. If the breach is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by the Privacy Act, and take appropriate remedial action.

How can you access or correct your personal information?

You can ask to access the personal information we hold about you at any time by contacting our Privacy Officer using the details below. We will aim to respond within 30 days.

There are some circumstances in which we may refuse access, including where granting access could unreasonably impact the privacy of others or where providing access would be unlawful. If we cannot give you access, we will provide reasons and explain how you can make a complaint.

We will not charge you for making an access or correction request. We may charge a reasonable fee for providing access if your request requires significant effort to fulfil, and we will tell you about any fee before proceeding.

If any of your personal information is incorrect, you can request correction by contacting our Privacy Officer. If we cannot correct your information, we will provide reasons and explain how you can make a complaint. If you ask us to, we will add a statement to your information that you consider it to be inaccurate, out of date, incomplete, irrelevant or misleading. If we correct your information and you ask us to, we will take reasonable steps to notify third parties to whom we have previously disclosed it, where reasonable and practicable.

How to make a complaint

If you believe we have breached this Policy or the Privacy Act, you can make a complaint to our Privacy Officer using the contact details below. We will review your complaint and aim to respond within 30 days.

If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

If your complaint relates to your superannuation and falls within the jurisdiction of the Australian Financial Complaints Authority (AFCA), you may also contact AFCA at www.afca.org.au or by calling 1800 931 678.

Changes to this policy

We may update this policy from time to time. The “last updated” date at the top shows when it was changed.

Contact us

If you have any questions about this policy, or wish to access or correct your personal information or make a complaint, please contact our Privacy Officer:

The Privacy Officer
ElectricSuper
PO Box 126
Parramatta NSW 2124

Email: electricsuper.admin@rs.mpms.mufg.com

Phone: 1300 307 844

Last Updated: 19 August 2026